We ship internationally by DHL.
Customers are responsible for all customs or import charges made in their recipient country.
All orders (including overseas orders) will be refunded in USD and we cannot be held responsible for any fluctuations in exchange rates and any loss of currency as a result.
Delays can occur at busy times, during adverse weather or around bank holidays. If your delivery is delayed, the best thing to do initially is to contact the delivery partner directly - they will usually be able to sort out the problem faster and more effectively than us.
If you have contacted the delivery partner and still have no joy, then please contact us and we will try to remedy the situation.
Our delivery partners do not refund for delayed deliveries and we are therefore unable to offer refunds or part refunds if your parcel arrives late.
Unfortunately we can not take responsibility for items dispatched to you if you give us the wrong address or postcode and these items will have to be returned to our warehouse before resending to the correct address.